Billing and Refund Policy

Last updated: 10/10/2026

This is a courtesy translation. In case of any discrepancy, the Portuguese version prevails.

This policy explains, in plain language, how much you pay, when you pay, how to cancel, and how to ask for your money back. It complements the Terms of Use and follows the Brazilian Consumer Protection Code (CDC) and Decree 7,962/2013 (e-commerce).

Summary

  • 7 days to withdraw from your first purchase, with a full refund (Brazilian Consumer Protection Code, art. 49).
  • No penalty and no cancellation fee, on any plan.
  • Email notice 7 days before any automatic renewal and before your annual plan expires.
  • Passes and plans paid with Pix or boleto don't renew on their own. Only the monthly card subscription renews.
  • We always show the total amount charged before payment. There's no free trial that turns into a charge.

Products and prices

  • Plus monthly: R$ 24,90 per month. With a card, it renews every month until you cancel. With Pix or boleto, it lasts 1 month and doesn't renew.
  • Plus yearly: R$ 179,90 charged once, for 12 months. Can be split into up to 12 card installments (any installment interest is shown by the payment provider before you confirm). Doesn't renew on its own.
  • Plus 3 months: R$ 70,90 charged once, for 3 months. Does not renew automatically.
  • Plus 6 months: R$ 134,40 charged once, for 6 months. Does not renew automatically.
  • 7-day pass: R$ 9,90, one-time payment, with everything in Plus for 7 days. Doesn't renew.
  • Team of 3: R$ 64,90 per month, with 3 licenses. With a card, it renews every month; with Pix or boleto, it lasts 1 month.
  • AI pack (+30): R$ 9,90, one-time payment, with 30 AI uses that are only spent after your monthly quota and don't expire at the end of the month.

Payments are processed by Mercado Pago, in Brazilian reais. Gira doesn't receive or store your card details.

When your plan is activated

As soon as the payment provider confirms it: instantly with card and Pix, and within 3 business days with boleto. If your payment is approved and the plan doesn't show up within a few minutes, contact us.

Renewal and notice before billing

Only the monthly card subscription (Plus monthly or Team of 3) renews automatically, for the same amount, at the end of each month. We send an email 7 days before each renewal, with the date and amount. The annual plan, the pass, and payments with Pix or boleto don't renew: we notify you 7 days before expiration (for the pass, the day before) and, if you do nothing, the account returns to Free, with no charge. Any price change is announced at least 30 days in advance and doesn't apply to the period already paid.

How to cancel

In My account, click Cancel plan and confirm. Cancellation is immediate, with no penalty and no reason required: future charges stop and the plan stays active until the end of the period already paid. After that, the account returns to Free and you can keep using the free tools. We send the confirmation by email. If you prefer, we can also cancel by email [email protected] or via WhatsApp.

Right of withdrawal (7 days)

On your first purchase, you may withdraw within 7 (seven) days of payment, without giving a reason, and get back the full amount paid (Brazilian Consumer Protection Code, art. 49). Within this period, the cancellation screen in My account shows the option to request the refund right away; otherwise, just ask through our contact channels. After the refund, the purchased benefit is removed and the account returns to Free.

How you get your money back

  • Pix: refunded to the same account that paid, usually on the same day.
  • Card: refunded to the same card; the credit appears on your statement within up to 2 billing cycles, depending on the issuing bank. Installment purchases are refunded in full.
  • Boleto: refunded by Pix or bank transfer to an account in the payer's name.

If the service is unavailable for a significant period due to our fault, you can request a proportional discount or a refund for the unused period.

Delete your account

You can delete your account at any time in My account, confirming with your password or a code sent by email. Deletion cancels renewals, deactivates the account immediately, and erases personal data within 30 days. Payment records are kept in anonymized form for the period required by tax law. See the Privacy Policy.

Questions

Write to [email protected] or message us on WhatsApp. We respond to cancellation and refund requests within 2 business days.

This text does not replace legal advice. In case of conflict, the consumer rights provided by law prevail.